August 25, 2009

No UPS, you are the demons.

The Logitech mouse I was using ended up malfunctioning, but Logitech gladly offered to replace it as the mouse came with a 3 year warranty. The e-mail exchange with their service rep was short and brief. One week later, they shipped it off to my address via UPS Ground and said I would not need to send anything back. Sounds good to me, thanks Logitech.

Unfortunately, UPS has had extreme difficulty in finding where I live. In fact, it seems they have trouble noticing that I'm not actually living in the US. I've quadruple-checked that Logitech had delivered to the right address, and nothing is wrong with it. Not really sure what is up with UPS. The supposedly one-week delivery is now an indefinite-week delivery...

I admit it is kind of fun to track the package each day too see what kind of antics UPS is up to.

MEMPHIS, TN, US

8/18/2009
8:20pm ORIGIN SCAN
9:51pm BILLING INFORMATION RECEIVED
11:43pm DEPARTURE SCAN

NASHVILLE, TN, US

8/19/2009
4:41am ARRIVAL SCAN
8:04am DEPARTURE SCAN

CINCINNATI, OH, US

8/19/2009
1:26pm ARRIVAL SCAN
3:06pm DEPARTURE SCAN

MAUMEE, OH, US

8/19/2009
7:03pm ARRIVAL SCAN

8/20/2009
9:16pm THE RECEIVER HAD NO INVOICE ON FILE AND REFUSED THIS DELIVERY / RETURNED TO SHIPPER

NASHVILLE, TN, US

8/21/2009
10:45pm DEPARTURE SCAN

MEMPHIS, TN, US

8/22/2009
2:30am ARRIVAL SCAN

8/24/2009
6:18am OUT FOR DELIVERY
2:38pm THE RECEIVER'S LOCATION WAS CLOSED ON THE 1ST DELIVERY ATTEMPT. A 2ND DELIVERY ATTEMPT WILL BE MADE

8/25/2009
1:35pm THE PACKAGE WAS LEFT IN A UPS FACILITY / DELIVERY RESCHEDULED
10:37pm THE COMMERCIAL INVOICE IS MISSING AND IS REQUIRED FOR EXPORT

8/26/2009
9:18pm THE COMMERCIAL INVOICE IS MISSING AND IS REQUIRED FOR EXPORT / RELEASED BY CLEARING AGENCY. NOW IN-TRANSIT FOR DELIVERY

8/27/2009
12:31am DEPARTURE SCAN

NASHVILLE, TN, US

8/27/2009
4:22am ARRIVAL SCAN
8:24am DEPARTURE SCAN

CINCINNATI, OH, US

8/27/2009
1:43pm ARRIVAL SCAN
1:49pm DEPARTURE SCAN

MAUMEE, OH, US

8/27/2009
5:37pm ARRIVAL SCAN

8/28/2009
1:02am DEPARTURE SCAN

WINDSOR, ON, CA

8/28/2009
8:54am ARRIVAL SCAN
9:32am IMPORT SCAN

TO BE CONTINUED...?

It just gets sadder with each day...

Also suspiciously, the "Return to:" address is listed as OLIVE BRANCH, MS, US on the UPS site. The package has yet to make it over to Mississippi, but I wouldn't be surprised if it eventually made a trip there too.

EDIT: I think they've done it. It took a second try and a lot of wasted time backtracking, but I think it's going to make it.

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