August 10, 2009

MLIA

I found out that I really should have been tagging my posts from the beginning, but I never realized that was what the "Labels" were. I hastily went over old posts and added some tags. I placed drop down menus on the side for the Labels because BlogSpot won't do it for me unless I "upgrade my blog" or something, and I think I would be too lazy to reorganize everything after the switch, so I'm leaving it for now. Another minor thing is that I made a quick link to the main page in the header. If I bothered to learn some decent coding maybe I could make this thing look nicer. =\

For some reason if you try to look up certain labels, especially the ones that have a lot of entries, the page doesn't end up showing all the posts with that label and just stops after a while. I can't seem to find any way to go to a "second page" of posts or anything.

- Rant ahead -

In other news: the styluses that Gateway uses for their tablet PC are horrible and break very easily in a very short time, usually without any apparent reason other than that you have used it. I haven't dropped or thrown around any of the styluses I've used that have broken. Perhaps I'm pressing too hard when I write, or something. In any case, researching online shows that this problem is well-known for other people using Gateway's tablet styluses, not just for me. (The model I have is the CX2724.)

Since Gateway's manufacturer's warranty was only a year, I had to use the extended warranty from the Best Buy in Markville Mall to replace styluses from then on. The first time I tried to request a pen replacement with Gateway, they simply sent a new one over. The first time with Best Buy, the guy wanted me to send in the whole laptop in order to replace the stylus, which upset me greatly because then I had to go backup my data and whatnot. When I returned on a different day, the employees working at the Geek Squad desk were different. The one who helped me said he was familiar with tablet PCs and recognized immediately that the pen simply needed to be replaced. He filed an order for a new pen and I got to take my laptop home, very happy and relieved.

The next two or so times went off without a hitch either. One of the visits was to replace my laptop's backlight which was causing my screen to flash and tint everything a disgusting pink colour. I definitely had to send my laptop in for that particular problem.

I just visited again last Friday to do another stylus replacement, for what must have been the fourth time. I encountered the same Indian guy as from the very first time I tried to replace the stylus with Best Buy. He told a second employee to try to calibrate the stylus with the laptop. Since the stylus was broken, he couldn't click anything with it, although the cursor followed the stylus around. I watched painfully as the employee went back and forth between the Control Panel and Calibration option with the touchpad and tried to use the stylus again, wondering why he was repeating the exact same thing if it never worked. It was clear that he wasn't entirely sure of what he was doing.

After a futile 10 mins he deferred back to the Indian guy, who again declared that I had to send in the whole laptop for "diagnostics". When I demanded to know why, he said that "the problem might be with the pen or it might be with the laptop." I explained that the previous times I've replaced the pen it worked fine after I received the new pen, and that there isn't any problem with the screen. He then told me, "Well, the other guys who replaced your pen are wrong. You have to perform the proper diagnostics." It's unfortunate, but that's just a bad excuse to compensate for the fact that you two employees are completely ignorant of how tablet PCs work, by simply tossing my problem into a service queue. It clearly doesn't mean a thing to you, but it inconveniences me. And then I realized it: this particular Indian guy works on weekdays, and the two times I ever had a problem was when I went on a Friday. When I successfully replaced my stylus before, it was always on Saturday when the other technicians were working there.

Returning the next day on Saturday, I met a different employee who hadn't helped me before at Geek Squad. He told me that he owned the exact model of Gateway tablet PC that I have, and he also knew the problem was because of Gateway's terrible styluses. So like the previous times, he filed an order for a new stylus and I took my laptop home.

Overall, I would not recommend Gateway laptops (especially tablet PCs for obvious reasons) because it is just way too hard to use their products as they refuse to sell parts in Canada. Why in the world are they selling laptops in Canada if they refuse to provide adequate support here? When I needed to buy a larger battery to get a longer battery life, there wasn't a single location in Canada that sold Gateway batteries. I had to opt for ordering from a supplier, at an extra $30 US above the regular price. I never thought I'd run into that kind of problem when I bought the laptop, so I guess it was lack of research on my part.


tl;dr -> if you ever need to visit the Geek Squad at the Markville Best Buy, go on Saturdays and avoid weekdays.

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